FAQ

  • What is your Shipping Policy?
  • iCowhide is pleased to offer free shipping across Australia

 

  • How long does shipping take?
  • In stock items generally take 4-5 business days to be delivered.

 

  • What is your return Policy?
  • If you are for any reason not 100% happy with the product you have received, please email us within 30 days of receiving your order at returns@icowhide.com.au and we will email you a prepaid return label. Please pack the unused product properly in the original box it was shipped in and attach the label on the box and drop it off at the post office. Once we receive the product, we will inspect it and if the product is unused and in its original condition, we will issue a full refund within 48 hours of receiving the return. You will receive your refund notification immediately but please allow to 7-10 business days for the refund to appear on your card statement.

 

  • What is the backing of the cowhides?
  • The backside is natural Suede, and it is naturally non slip.

 

  • Do I need a rug pad for it?
  • No rug pads are required for our Cowhide Rugs.

 

  • How are your cowhides measured?
  • Please see the diagram below for how the hides are measured.

 

 

 

  • Are your cowhides sourced ethically? Were the cows killed for their skins?
  • Leather in all its forms is a naturally occurring by-product of the beef industry. We absolutely do not kill any animals for their skins! Leather production in any form has zero effect on the number of animals slaughtered. There are millions of cow hides going to waste each year because the demand for beef is far larger than that for leather. We are simply utilizing the hides which would otherwise be thrown away as waste to create a useful and naturally beautiful product.

 

  • How do I clean my cowhide if I spill something on it?
  • Our beautiful and natural cowhide rugs are effortlessly easy to maintain. These rugs simply do not hold dust and dirt as other normal carpets and woven rugs do. All it requires is a frequent shake or vacuum, just being sure to clean it in the direction of the hairs. In the case of a spill, simply apply light pressure with a clean towel to soak up liquid and apply warm, soapy liquid to the affected area. Blot dry. Brush the hair in the direction of the follicles to keep it soft and lustrous. *Please do not beat the rug as this can cause damage* If treated with care, your new cowhide rug will last for many years. 

 

  • How do I remove the creases and the wrinkles?
  • The folds and wrinkle go away automatically within a few days, if some parts are more stubborn, please make the backside on those areas damp using a wet towel, and then roll the hide and let it dry. That will certainly flatten it.

  

  • Is my dog going to chew my brand-new cowhide?
  • While we are not able to guarantee against chewing, most of our customers have told us that their dogs just love laying comfortably on their cowhides. You can see several images of our customers rooms showing their beautiful dogs comfortably relaxing on their cowhide rug on our Testimonials page.